Q.Do I need to register on the remotes4u.co.uk Site?
A.No, you do not need to register to look at the site or to order from the site. If you wish to register by submitting your e-mail address you will be entered onto our database to receive notification of updates to the site, details on new products, special offers etc. We Respect the Privacy of Our Customers.
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Q.Is it safe to give my credit/debit card details over the Internet?
A.This site uses the service of a global leader in secure payment services "Protx". When you enter your credit/debit card details they are entered directly onto the Payment Gateway server which is protected by SSL. This is a method of encrypting information so that only the intended recipient can understand it. If the information is intercepted by a malicious third party, they will be unable to understand it. This is industry standard security for the taking of credit/debit card information.
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Q.Who are Protx? Protx explained.
A.Protx is a division of Sage (UK) Limited.
Protx provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. They have grown to become the largest independent Payment Service Provider in the country because their solutions offer their customers exceptional value for money without compromising on the level of service and functionality they provide. To learn more about Protx go to www.Protx.com.
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Q.What is Master Card Secure Code?
A.MasterCard® Secure Code™ Protects Online Transactions MasterCard Secure Code provides merchants with a global authentication solution that takes online shopping security to a new level. For more information regarding on-line security please visit www.Mastercard.com
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Q.Visa - Card-not-present security. For transactions over the phone & internet.
A.When a Visa card is not present during a transaction, we make use of various card verification services to authenticate and protect the transaction. Card-not-present (CNP) transactions take place in many situations, such as e-commerce, mobile commerce and mail order/telephone order. Visa cards are ideal for such payments, offering flexibility, ease of use and convenience. As with all forms of Visa payments, security is a crucial part of its success. We have three solutions to authenticate such transactions: Card Verification Value 2 (CVV2) Often referred to as the ‘card security code’. This is the three-digit security code on the reverse of every Visa card – either on, or to the right of, the signature panel. Verified by Visa This is our e-commerce security solution. It is a password-protected identity checking system that has been designed to counter online fraud. Address Verification Service (AVS) This system verifies a cardholder’s billing address. It is currently only used by merchants in the UK. To learn more about Visa's online security go to: http://www.visaeurope.com/aboutvisa/security/paymentsecurity/cardnotpresentsecurity.jsp
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Q.Do you retail Brand New Replacement Remote Controls?
A.YES, We only deal in brand new stock from 4 of the United Kingdom's Largest distributors.
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Q.What is the Model Number?
A.This can be either the model number of your equipment, which is usually found on the rear of the equipment. OR The remote controls model number which is usually found under all the buttons at the base of the remote, if it is not here then look in the battery compartment. Some remote controls will not have a model number then you should refer to the model number of your audio visual equipment.
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Q.What is an alternative replacement remote control?
A.Alternative Replacement Remote Controls are functionally equivalent to originals but may appear physically different in looks and design. Where possible, the manufacturers of alternative replacements will try to layout the keys similar to that of the originals but there may be occasional differences in position. The cases and technology of alternative replacements are designed to a very high standard to meet the high demands of the professional audio-visual servicing industries. The cases tend to be robust designs with button and label printing designed to last. The main advantages of alternative replacement type remotes are lower cost and availability they are manufactured and stocked on a larger scale than originals. The economies of scale involved mean that replacements (what we call ALTERNATIVE REPLACEMENTS) can be offered at a price usually less than that of the originals with almost immediate dispatch from point of order.
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Q.Who Manufacturers' our Alternative Replacement Remotes?
A.We rely on several manufacturers in the industry. These being CLASSIC, HQ, RUWIDO, RM-SERIES, INOBRAND, COM & KONIG. These manufacturers supply replacement remote controls Globally and are Well Established Companies in the Audio/Visual Industry. Just Google these Brands to see what you can find.
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Q.My remote is not in the search database?
A.Please email us at sales@remotes4u.co.uk and we will inform you regarding the availability of your remote as soon as we possibly can, please include brand type and model number of your audio visual product (ie TV, DVD, SET, TOP BOX, ETC) or the remotes model number if available in your e-mail.
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Q.Why have you not replied to my enquiry?
A.We are a fairly new company who went Live on Google in March 2006. We did not expect so many enquiries and we are doing our Utmost to Address this issue.
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Q.Why are there no images on your site? I want to see what I am buying.
A.We are working on this issue it may take some time, but we intend to have images of all our products in place in the near future.
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Q.What is the cost of shipping with-in the UK mainland?
A.Shipping is free with-in the UK mainland as long as you provide a valid UK postcode at the point of check-out.
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Q.Is Northern Ireland part of the UK mainland?
A.Yes, Northern Ireland is part of the UK mainland. Shipping is free to Northern Ireland, as long as you provide a valid post code at the point of check out.
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Q.Do you ship abroad?
A.Yes we do ship goods abroad.
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Q.What are the charges for shipping abroad?
A.To ship goods to Europe the shipping cost is £5.00 (Please select European Countries at the point of checkout). To ship goods beyond Europe the shipping cost is £8.95 (Please select World Wide at the point of checkout).
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Q.Can I place an order by telephone? (UK) Call 01302 371334. (Non UK) 0044 1302 371334
A.Yes, simply find the remote you require either using the 1, 2, 3 step or most popular brands list on the home page. The MODEL NUMBER/CODE can be found on the audio/visual device itself, usually on the back (device being TV, DVD player, digital box, video etc...). When you have found the model number/code you require then click on it to bring up the details and then click on buy now and follow the procedure to the point of check-out and then fill in your details (billing address being the credit/debit card registered address and the delivery address). Once this is completed then click on Checkout, you now have the 3 options: - 1. Proceed to on-line payments 2. Call us to arrange a payment by credit or debit card. 3. To pay by cheque. By Chance I am unable answer Your Call. Please Leave your Voice Mail & I Will Do My Utmost to Return Your Call during the hours of 6pm & 8pm MONDAY & WEDNESDAY.
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Q.I can't find my model number/code in your database.
A.If you are not able find your model number/code then call us and have the make/brand (i.e. Aiwa, Sony, Philips, Panasonic, Pioneer, Toshiba, Samsung, Hitachi, LG, Goodman’s, Bush etc) and the model number/code of the audio/visual product (i.e. Television, DVD, free view box, video etc) to hand. Call on 01302 371334 we do not use 0845 (local rate) or 0870 (National Rate) as these numbers are not usually included in standard rate tariffs used in most homes through-out the UK.
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Q.Facsimile
A.Our Fax (Facsimile) is ON 24/7 365 days a year (ANNUM).
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Q.How much time will it take to deliver?
A.Our normal delivery time is 1 to 3 working days once payment is processed. Unless it is a special order, if this is the case then the order will be automatically back-ordered. Back-order meaning it may take 7-14 days to reach your front door. You will be informed by email if this is the case with your order.
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Q.Who do we trust for our courier services?
A.Royal Mail is our Premier choice as no body can beat their service. We send all our orders 1st Class as standard, and Royal Mail have the resources and the infrastructure to meet our demands.
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Q.Can I Place an order using My Own Purchase Order?
A.YES, We welcome all nurseries, schools, colleges, universities, hospitals, (all educational authorities, health authorities & Emergency Services), Council Bodies, Government Bodies. Private Enterprise will be subject to a credit check. Please send by Fax to 01302 534925, by Post to: Remotes4u (UK) 16, The Hollows, Doncaster DN4 7PP. Or by e-mail to sales@remotes4u.co.uk
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Q.I would like to make a trade enquiry, is this possible?
A.All trade enquiries are welcome. A minimum of 10 remote controls is required in order for us to give you a trade price. If you intend to repeat business with us then we are happy to listen to your requirements.
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Q.Who do we rely on for our logistics?
A.Royal Mail, DHL, PARCELFORCE & NIGHTFREIGHT.
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Q.company statement
A.We intend 2 provide value4money and good customer service / We aim 2 achieve this completly in the near future.
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Q.How this company came ABOUT....1
A.A.I have always been in THE retail game LITERALLY(virtually) as my FATHER came from THE midlands to DONCASTER in the late 60s and in 1971 formed a small market trading business, (HE IS STILL TRADING TO DATE@FANTASY ISLAND - EAST GATE MARKET INGOLDMELLS NEAR SKEGNESS EAST LINCOLNSHIRE (UK). MY FATHER'S Unit IS FULL OF JACKETS COATS & EVERY THING OUTER WEAR ARTIC STORM, MOUNTAIN PASS & LOTS OF RAJAN'S GEAR LIONS+4). We NOW INTEND 2 RELAUNCH PREROGATIVE-PREMOTIONS WHICH are the official merchandiser 4 JEEPFEST. We INTEND ACCUMULATE A SELECT CLIENTELE FROM AROUND the UNITED KINGDOM, THAT WE WOULD LIKE 2 PROMOTE. We HAVE ALSO HAD A TASTE OF THE SHOWMANS CIRCUIT RETAILING @ MANY SHOWS THROUGHOUT THE UK examples TRUCKFEST, FIGHTERMEET, RIPSPEED, and many horse dressage & country fairs the 1st being CLUMBERPARK. We also retailed @ fashion week@ the NEC Birmingham where we retailed a new product called FOUREYEZ contact LENSES 4 Fashion & Image use only www.foureyez.com/. The last show I attended was BIGGINHILL AIRSHOW (4now). I did quite well their. I was born in the Midlands in the early 70s, my parents came to Doncaster soon after and had no other immediate family around them. My father managed to save enough money to set up his own business and established a small business retailing outerwear on the markets in & around Yorkshire/Lincolnshire & Nottinghamshire. As I came of age we expanded the market trading business and I got a nice blue van to do my own markets. I observed all around ME. I watched others GROW a lot faster than us and also saw some of them go to the WALL. HOWEVER MY FATHER AND HIS FAMILY CARRIED ON SLOW & STEADY, after the season @Fantasy Island in 1996 I managed to secure my 1st short term shop in ALHAMBRA SHOPPING CENTRE (now known as the MALL) BARNSLEY I have since had several shops in Barnsley, Doncaster, Sutton-in-Ashfield & Scunthorpe and we did ALL-RIGHT out of THEM BUT as time went on business GOES UP & THEN DOWN (PRETTY MUCH LIKE THE CYCLE OF LIFE) up & down. BY 2005 I had-HAD ENOUGH of the Rollercoaster ride it was heading down AGAIN. BY CHANCE I WENT ON THE SUPER-HI-WAY and stumbled across the replacement remote control MARKET. From here I made a decision and I set about doing a little research and started building my DATABASE. In THE 1ST YEAR I achieved a pleasing return of Investment and I was happy that I was going FORWARD. However I did have periods which were tough and on several occasions I was ready to give it up, but GOOD calma kept me going. Right now I intend to focus on our Customer service by increasing our staff force members in the near future. I have a Message to existing & potential customers the business is growing. REMOTES4U (UK) IS NOW A WELL ESTABLISHED BUSINESS so PLEASE BE PATIENT WE ARE NOT DISHONEST. ANY EXISTING ORDERS WILL GET 2 UR FRONT DOOR with-in 1 to 3 working days. PLEASE be patient and allow 5 working days to pass before contactinng us in regards to any orders note received.
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Q.Error 404 Page not found?
A.This will happen when that page no longer exists on the server, please go to the home page and search & again & again & again if you havftaaaa.
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Q.Q 2 self? Make a STATEMENT....
A.Favourite RADIO STATIONS Answer. RADIO1, 1XTRA & ASIAN NETWORK.
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