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FAQs

Q. Do I need to register on the remotes4u.co.uk website?

A. No, you do not need to register to look at our site or to order from our site.
 
Q. Is it safe to give my credit/debit card details over the Internet?

A. This site uses the service of a global leader in secure payment services SagePay. When you enter your credit/debit card details they are entered directly onto the Payment Gateway server which is protected by SSL. This is a method of encrypting information so that only the intended recipient can understand it. If the information is intercepted by a malicious third party, they will be unable to understand it. This is industry standard security for taking credit/debit card information.
 
Q. Who are SagePay? SagePay explained.

A. Sagepay is a division of Sage (UK) Limited. SagePay provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. They have grown to become the largest independent Payment Service Provider in the country because their solutions offer their customers exceptional value for money without compromising on the level of service and functionality they provide. To learn more about Sage Pay go to www.SagePay.com.
 
Q. What is Master Card Secure Code?

A.MasterCard® Secure Code™ Protects Online Transactions MasterCard Secure Code provides merchants with a global authentication solution that takes online shopping security to a new level. For more information regarding on-line security please visit www.Mastercard.com
 

Q. Visa - Card-not-present security. For transactions over the phone & internet.

A. When a Visa card is not present during a transaction, we make use of various card verification services to authenticate and protect the transaction. Card-not-present (CNP) transactions take place in many situations, such as e-commerce, mobile commerce and mail order/telephone order. Visa cards are ideal for such payments, offering flexibility, ease of use and convenience. As with all forms of Visa payments, security is a crucial part of its success. We have three solutions to authenticate such transactions: Card Verification Value 2 (CVV2) Often referred to as the ‘card security code’. This is the three-digit security code on the reverse of every Visa card – either on, or to the right of, the signature panel. Verified by Visa This is our e-commerce security solution. It is a password-protected identity checking system that has been designed to counter online fraud. Address Verification Service (AVS) This system verifies a cardholder’s billing address.

 

Q. Do you retail Brand New Replacement Remote Controls?

A. YES, We only retail brand new stock.
 
Q. What is the Model Number?

A. This can be either the model number of your equipment, which is usually found on the rear of the equipment. OR The remote controls model number which is usually found under all the buttons at the base of the remote, if it is not here then look in the battery compartment. Some remote controls will not have a model number then you should refer to the model number of your audio visual equipment.
 
Q. What is an alternative replacement remote control?

A. Alternative Replacement Remote Controls are functionally equivalent to originals but may appear physically different in looks and design. Where possible, the manufacturers of alternative replacements will try to layout the keys similar to that of the originals but there may be occasional differences in position. The cases and technology of alternative replacements are designed to a very high standard to meet the high demands of the professional audio-visual servicing industries. The cases tend to be robust designs with button and label printing designed to last. The main advantages of alternative replacement type remotes are lower cost and availability they are manufactured and stocked on a larger scale than originals. The economies of scale involved mean that replacements (what we call Alternative Remote Controls) can be offered at a price usually less than that of the originals with almost immediate dispatch from point of order.
 
Q. Who Manufacturers' our Alternative Replacement Remotes?

A. We rely on one manufacturer in the industry this being CLASSIC who are well established and have been in the industry for over 50 years.
 
Q. I can't find my model number/code in your database.

A. If you are not able find your model number/code then call us and have the make/brand (i.e. Aiwa, Sony, Samsung, Sanyo, Hitachi, JVC, Philips, Panasonic, Pioneer, Toshiba, LG, Alba, Bush, Technika, Yamaha, Sharp etc) and the model number/code of the audio/visual product (i.e. Television, DVD, free view box, video etc) to hand. Call on 01302 361444 we do not use 0845 (local rate) or 0870 (National Rate) as these numbers are not usually included in standard rate tariffs used in most homes through-out the UK.
 
Q. My remote is not in the search database?

A.Please email us at sales@remotes4u.co.uk and we will inform you regarding the availability of your remote as soon as we possibly can, please include brand type and model number of your audio visual product (ie TV, DVD, SET, TOP BOX, ETC) or the remotes model number if available in your e-mail.
 

 
 
Q. What is the cost of shipping with-in the UK mainland?

A. Shipping is free with-in the UK mainland as long as you provide a valid UK postcode at the point of check-out, this includes Northern Ireland. Please vistit www.RoyalMail.com to confirm & validate all UK mainland addresses.
 
Q. How much time will it take to deliver?

A. Our normal delivery time is 1 to 2 working days once payment is processed. Please allow 5 working days before contacting for non delivery of goods. You will receive a confirmation e-mail upon despatch. Unless it is a special order, if this is the case then the order will be automatically back-ordered. Back-order meaning it may take 5-20 working days to reach your front door. All customers will be informed by email if their order has been back-ordered.
 
Q. What are the shipping charges?

A. FREE 1st class delivery as standard for all UK mainland shipping with a valid post code. 
 
Q. Do you ship abroad?

A. Sorry we only supply within the United Kingdom.
 
Q. Can I place an order by telephone? (UK) Call 01302 361444.

A. Yes, simply find the remote you require either using the search box on the homepage or most popular brands list on the home page. The MODEL NUMBER/CODE can be found on the audio/visual device itself, usually on the back (device being TV, DVD player, digital box, video etc...). When you have found the model number/code you require then click on it to bring up the details and then click on buy now and follow the procedure to the point of check-out and then fill in your details (billing address being the credit/debit card registered address and the delivery address). Once this is completed then click on Checkout, you now have the 3 options: - 1. Proceed to on-line payments 2. Call us to arrange a payment by credit or debit card. 3. To pay by PayPal.
 

Q.Can I Place an order using My Own Purchase Order?
 
A. No, sorry we do not accept 'purchase orders'.

 

Q. I would like to make a trade enquiry, is this possible?

A. Sorry we don't offer trade accounts/prices we only retail remote controls.

 

Q. Who do we trust for our courier services?

A. Royal Mail is our Premier choice as no body can beat their service. We send all our orders 1st Class as standard, and Royal Mail have the resources and the infrastructure to meet our demands.
 
Q. Company Statement to all Existing and Potential New Customers.

A. We intend to provide Value4money and always strive to provide Excellent Customer Service.
  

 

 

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